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HealthCare.gov Hitting Performance Targets, Says Zients
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WKash
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WKash,
User Rank: Author
12/3/2013 | 8:35:28 PM
Re: Hitting targets are for betas not production
The fact that there were 400 issues needing immediate fixing is one clear indication that the site was not ready to be released, and that the managment disciplines were clearly not where they needed to be.

 
SilenceD518
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SilenceD518,
User Rank: Strategist
12/3/2013 | 8:50:06 AM
ACA
A look at the cost structure of the ACA, for those who are interested. Good luck.
 
Gary_EL
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Gary_EL,
User Rank: Ninja
12/3/2013 | 12:44:48 AM
Re: Hitting targets are for betas not production
>> it sounds like they've finally given IT a seat at the grownup's table

From the reports that are beginning to trickle out, it sounds as though IT's lack of a voice was the major culprit here. That allowed optimism and unwarranted overconfidence to take their toll. In their defense, Amazon, Ebay, Facbook et al weren't born giants like the heathare.gov was; rather, they started small, so problems could be attacked while they were still localized, affecting few people.

One way or the other, authors and case writers are going to have a field day with this for years to come.
David F. Carr
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David F. Carr,
User Rank: Author
12/2/2013 | 7:09:28 PM
Re: When did they discover the B team was in charge?
This doesn't suggest a lot of confidence:

Can HealthCare.gov actually handle 50,000 users at a time? http://www.washingtonpost.com/blogs/wonkblog/wp/2013/12/02/can-healthcare-gov-actually-handle-50000-users-at-a-time/
David F. Carr
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David F. Carr,
User Rank: Author
12/2/2013 | 6:35:53 PM
Re: When did they discover the B team was in charge?
Chas is referring to a related story: Rackspace CTO Engates Analyzes HealthCare.gov Meltdown
David F. Carr
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David F. Carr,
User Rank: Author
12/2/2013 | 6:29:53 PM
Re: Hitting targets are for betas not production
Was the problem really the lack of a "seat at the table?" Or were there too many people around the table, too many people making big promises?

I think this is more a story of putting someone in charge of all the technologists and holding them to a much higher standard than they would before.
Charlie Babcock
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Charlie Babcock,
User Rank: Author
12/2/2013 | 5:22:22 PM
When did they discover the B team was in charge?
It seems to me this all-important priority of the Obama administration had the B-team working 9-5 on it right up until the moment of admitted failure. Then a few A-tream members were brought in and lots of belated hard work has begun to set things right. I agree with John Engates comments, elsewhere on this page. 
Marilyn Cohodas
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Marilyn Cohodas,
User Rank: Author
12/2/2013 | 4:49:11 PM
Re: Hitting targets are for betas not production
I think Healthcare.gov will be playing catchup for a long time, still. On the plus side, it sounds like they've finally given IT a seat at the grownup's table so maybe they will be able to pull this together. Or at least together enough...... Stay tuned. I know I am...
JayA983
IW Pick
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JayA983,
User Rank: Apprentice
12/2/2013 | 4:32:35 PM
Hitting targets are for betas not production
Software that is released to the public should be fully functional. 

Ezekiel Emanuel's comments calling the the recent site improvements "good enough progress" are lame and remind me of the saying "Good enough for government work."

Emanuel should also understand there is a major difference between tweeking a site and making fundamental changes on the fly to get it to work.
WKash
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WKash,
User Rank: Author
12/2/2013 | 4:27:36 PM
Longer term
CMS communications director confirmed Monday that the part of the back end intended to process subsidy payments to insurers is not done. She said the government will use the Medicare payment transaction system while the HealthCare.gov payment transaction system is "built out."  But still, there would appear to a new mountain of issues on the back end that consumers won't see so much, but insurers sure will. 

 
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