The Rules And Tools Of Patient Engagement - InformationWeek
The Rules And Tools Of Patient Engagement
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User Rank: Apprentice
12/6/2013 | 4:20:04 PM
Tools out there to help collect medical records
I think you nailed it - patients need ways to help stay engaged in their own health. One way to do this is allow them to control their own medical records and even have some structured data points in place to review prescription instructions, weight data collection during recent visits, etc.


Personally - I was tasked with collecting medical records for my family. As I was hatching out the plan to do so, I kept on reading about how much of a hassle it is to collect them.


So in keeping with the theme (tools), I wanted to share that I found and am using a service called Zweena Health. They went out, collected all of my records, and plugged them into a platform so I can view them digitally (or as standard scanned PDFs).


It's definitely true: once I've had this in place, had access to my and my family's records, we've been much more health conscious: eating better, knowing that we need to schedule yearly physicals for my daughters, etc.
User Rank: Ninja
12/6/2013 | 3:05:48 PM
Re: Replacing the doctor visit
I get my medical care from Beth Israel in Boston, and they have a very advanced medical record system in place where the docs communicate with each other, and a subset of the notes are available to me.One great thing this type of system accomplishes is the elimination of a lot of telephone tag - I get an email telling me the results of a test are available, so I don't have to waste time chasing after the doc or his/her assistant for results.
This is especially valuable if the result is about what we were expecting, and I'm to be instructed that I don't need anything more, or if I have to pick up a prescription. The doctor and I save time, the insurance company saves money, and the world is a happier place. If it's really bad news, I'm assuming it won't be online, they'd want to tell me in a more appropriate setting.

User Rank: Author
12/6/2013 | 10:48:51 AM
Replacing the doctor visit
How many tasks at your job do you now handle by a quick instant message that used to require a phone call or face-to-face discussion? How many meetings have been replaced by just posting information to a website where people can grab the status updates they need as they need them? That kind of massive productivity gain hasn't come to healthcare -- some things are better for everyone done digitally through this kind of online info sharing, even while the face-to-face meetings will remain indispensible for some situations. But the system still is set up for docs to get paid only to see people.
David F. Carr
David F. Carr,
User Rank: Author
12/6/2013 | 10:43:01 AM
Honest assessments
Do you have any concern about doctors feeling they can't be as frank and honest in notes that might be seen by patients? That is, as opposed to notes for only their own use and that of other doctors. What about the case where recording the fact that "this patient is delusional" is an important piece of information to share with other docs, but a troublesome data point for a patient to see about themselves.

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