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6 Enduring Truths About Selecting Enterprise Software
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TonyByrne
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TonyByrne,
User Rank: Apprentice
12/16/2013 | 12:22:55 PM
Great Feedback
Belated thanks, folks, for chiming in.  A few thoughts...

Roadmaps are important for both driving and software, but for the latter, I still think they're overrated.   I prefer to hear and see evidence of broader strategic direction.  How much does a vendor really care about a particular offering?  Will their delivery model change?  Are they keying in on particular verticals?  Have they tended to meander in the past?

Google may not issue detailed roadmap guidance, but more important things enterprise customers might want to know about them is how long they are committed to any given offering before they decide to keep it, and whether they will continue a support and implementation model consisting primarily of smaller integrators who have no closer access to Google's systems than you or me.  Google's approach works for some customers; not others.

 
Shane M. O'Neill
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Shane M. O'Neill,
User Rank: Author
12/10/2013 | 9:34:39 AM
Ease of use
The "usability is relative" point is a good one and the advice here is apt. "Ease of use" can get muddled when those selecting the software are more sophisticated than the employees who will be using it.
RobPreston
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RobPreston,
User Rank: Author
12/9/2013 | 3:25:33 PM
Re: Aspirational Vendor Roadmaps
Product roadmaps suggest some level of vendor accountability and should instill some sense of urgency, even if the vendors don't always live up to them.
Laurianne
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Laurianne,
User Rank: Author
12/9/2013 | 10:52:07 AM
Aspirational Vendor Roadmaps
It's interesting that we know these roadmaps are "aspirational" -- yet this is one of the repeated complaints about Google as an enterprise software vendor, that it does not provide enough roadmap guidance.

It's like we want a good story even if experience teaches us not every chapter will come true. Do we put too much value in that storytelling, IT pros?


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