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6 More Enduring Truths About Selecting Enterprise Software
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D. Henschen
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D. Henschen,
User Rank: Author
12/16/2013 | 10:03:32 AM
Tech Isn't The Only Thing
I'd say "tech isn't the only thing" rather than "technology isn't necessarily a good thing." Writing up one of our InformationWeek CIO of the Year profiles, University of Kentucky CIO Vince Kellen told me that in addition to doing all sorts of fancy predictive analytics about student retention, the executive in charge of retention said, "why don't we just ask students if they plan to return?"

As a result, the school added a simple question to a series of mini, one-question, yes-or-no polls that the school sends out via mobile devices. So in addition to having high-tech predictive models, it also uses the low-tech mobile question, "do you plan to return to school in the spring/next fall?" If the student selects "no," they're sure to get a call from their guidance counselor. 
Laurianne
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Laurianne,
User Rank: Author
12/16/2013 | 10:32:48 AM
Open Source
Love the use of the word theological in this column. Open source certainly used to be a religious debate for some people. The growing influence of the OpenStack community shows how the situation has changed.
rmerrill53701
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rmerrill53701,
User Rank: Apprentice
12/16/2013 | 6:23:14 PM
Select the Partner and Vendor / Software Together
This is some great advice, even on smaller scales than "Enterprise," where my experience lies.

I would only add one thing. Screen and select the implementation partner together with the software. Chances are, you're going to need third-party help implementing your new software. The trustworthiness and competence of that partner are going to overshadow the selected software, unless your choice was really poor.

Pre-purchase testing is expensive, so I also have a process for choosing which scenarios to focus on, described in Software Selection: An Overview of the Tall Nails(c) Process.

It's a risky business, and it's easy to armor your selection process in the wrong places. Good article!
artr
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artr,
User Rank: Strategist
1/4/2014 | 5:09:20 PM
Re: Select the Partner and Vendor / Software Together
Wirh the increasing availability of "cloud" services, that should be the route for online application development, along with back-end  functions. That will not only simplify integrations between all application components, but will also facilitate application trialing and testing to insure the proper user experiences, as well as flexible access to live assistance. It will also support increasing mobile device usage, not just desktops.

Put as much of  your user technologies into the same network "pot" (and NOT in the endpoint devices) and you will get rid of a lot of the problems we have always had with application software development and maintenance. That goes for end user personalization and customization controls as well. This is not something new, but really is "back to the future" when computer time-sharing started being used in 1964 with "dumb" teletype terminals. 

Let the migration begin in earnest during 2014!


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