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Top 10 Retail CIO Priorities For 2014
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MarkSitkowski
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MarkSitkowski,
User Rank: Apprentice
1/16/2014 | 6:22:54 PM
No more Hacked Retailers?
Ypu mention "But there weren't too many answers for data breaches discussed..."

Perhaps this will help.

Before the hackers damage another retailer, let me suggest a way of preventing this happening again. The benefit of this solution, originall designed for internet purchasing, is that it saves the credit card companies from having to invest in expensive EMV cards and, as a side benefit, a lost or stolen card will be useless to the thief. Also, very little modification needs to be made to the POS terminal. Further, the customer never sends his credit card details to the retailer, and the retailer's transaction records contain no usable information.
1. Remove all data from the credit card and its magnetic stripe, except for a simple User ID and, perhaps, the expiry date.
2. The credit card company installs a fraudproof authentication system, as described in www.designsim.com.au/What_is_SteelPlatez.ppsx, in its data centre.
3. The customer and retailer have accounts on the authentication system.
4. When the customer needs to make a purchase, he logs in to the authentication system belonging to the appropriate credit card company, giving his user ID and the amount of the purchase.
5. The retailer also logs in to the system, giving his merchant number, or User ID, and the customer's User ID (taken from the POS in use)
6. The credit card company knows the user's card number, so if he's been authenticated, it checks for a match with the retailer's submission.
7. If there's a match, it performs the usual checks for limits, expiry etc, issues an approval, pays the retailer etc.
Simple
Lorna Garey
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Lorna Garey,
User Rank: Author
1/16/2014 | 5:51:07 PM
Manpower
The "bring it to me" technology sounds like a fantastic idea (especially at Kohl's, which is the most annoying store ever for finding what you want). However, there are barely any salespeople in most retail stores now. Where's the manpower coming from?
danielcawrey
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50%
danielcawrey,
User Rank: Ninja
1/16/2014 | 12:14:35 PM
Re: Quite the change for CIOs
Mobile is an important component in all of this. I think that retailers really need to build apps that have value rather than just throwing something together that just looks like a website. 

At some point, there may come a time where mobile/wearable is the only thing we use. That's the perspective CIOs should have. Build tools for this new paradigm that's coming. 
D. Henschen
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D. Henschen,
User Rank: Author
1/15/2014 | 11:40:20 AM
Do you agree on converged platforms, hybrid cloud, and breach vs. theft?
These suggestions are not without controversy. Is it realistic to believe we can get to one transactional system across so many customer interaction channels? Will a majority of shoppers find the "connected fitting room" invasive? Do customers really want to reinvent the shopping experience? Should we call it theft instead of breach? Will retail clouds have to be hybrid? Add your perspective to these retail tech priorities.
Stratustician
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50%
Stratustician,
User Rank: Ninja
1/15/2014 | 11:28:46 AM
Quite the change for CIOs
This is even more evidence of the changing role of the CIO into more of a strategy leader, almost in line with the CMO.  The real challenge will come from figuring out how to balance new technology and approaches to customer profiling, while ofcourse balancing the security requirements.  Customers are all for services that help them make better purchasing decisions and extend the brand, but at the same time it's hard to not be weary when you see constant headlines of how data has been accessed by unauthorized parties (to avoid using the term breach).


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