Comments
10 Waiting Room Apps That Engage Patients
Newest First  |  Oldest First  |  Threaded View
Susan Fourtané
50%
50%
Susan Fourtané,
User Rank: Ninja
2/17/2014 | 4:27:18 AM
An updated doctor inspires trust
Alison, 

All the apps sound great. I would have a hard time trying to choose only one. However, this part contrasts so much with Lorna's doctor that it deserves a mention: 

"Using tablets sends a message to patients, according to Dr. Ferencz. "It conveys a subliminal message that this office is up to date technologically," he pointed out, "so they know that we're up to date in our dentistry as well.""

Indeed. This is a doctor I would choose and would trust his knowledge is updated, too. 

-Susan
Susan Fourtané
50%
50%
Susan Fourtané,
User Rank: Ninja
2/17/2014 | 4:06:11 AM
Re: All very cool apps but...
Lorna, 

Your plan sounds very nice. :) 

I tried to think of the reasons why your doctor wouldn't allow the use of cell phones not eve for texting, but I couldn't come up with any good reason. Did you ever ask him the reasons for this? 

-Susan 
Kristin Burnham
50%
50%
Kristin Burnham,
User Rank: Author
2/14/2014 | 1:49:31 PM
Re: All very cool apps but...
The highest-tech health care professional I see is my dentist, who just added text alerts. Sigh.
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
2/14/2014 | 1:22:00 PM
Re: All very cool apps but...
The best thing about having a smart phone is never having to be bored. Stink eye be damned
Marilyn Cohodas
50%
50%
Marilyn Cohodas,
User Rank: Author
2/14/2014 | 11:58:16 AM
Re: All very cool apps but...
A doctor defended physicians who refuse to respond to patient emails -- about medical concerns, no less --  with this excuse: "because some people want to be my penpal." Translation: I can't bill for that time."
Lorna Garey
IW Pick
100%
0%
Lorna Garey,
User Rank: Author
2/14/2014 | 11:52:01 AM
Re: All very cool apps but...
Printing this and sending to my doctor anonymously. There's a big sign when you walk in, "No Cell Phone Use" -- and, they don't just mean talking. You get a stink eye for texting. Wi-Fi? No way. It's like they have a stake in forcing people to read 2011 copies of Men's Health.
Marilyn Cohodas
50%
50%
Marilyn Cohodas,
User Rank: Author
2/14/2014 | 10:44:22 AM
Re: All very cool apps but...
My GP has a mobile app which is very good, for the most part. Keeps track of my appointments, recent tests, and I can even use it to refil a Rx. But as I get older (sigh) and see more specialists, the lack of integration is frustrating....  I think it's a reflection about how disconnected patient care truly is. It's the patient that controls the process and part of your job in staying healthy is keeping your providers informed about your health. Wish there was an app for that!
Alison_Diana
50%
50%
Alison_Diana,
User Rank: Author
2/14/2014 | 10:42:55 AM
No Thanks!
My doctor has long wait times because he gets a lot of calls from the hospital. I didn't know this when I first started seeing him, but I stick with him because I've found him to be a terrific doctor for my needs. However, I do check sites like Vitals.com when I'm looking for a physician and wait times are one consideration. When I read reviews that say people waited for 20, 30, 60 minutes, I immediately scratch that physician off my list of contenders unless there's some really incredible reason that I have to see him/her. Many of these solutions are relatively inexpensive, considering the ROI of happier or better educated patients. 
Alison_Diana
50%
50%
Alison_Diana,
User Rank: Author
2/14/2014 | 10:39:53 AM
Re: All very cool apps but...
We're starting to get there, especially now more practices are using EHRs. As hospitals are consolidating and healthcare providers are using the EHRs aligned with their hospitals, we're seeing de facto standards within a region. My orthopedic surgeon and my daughter's doctor, for example, are both affiliated with the same hospital and both use the same EHR. You can easily foresee a time where developers would create a patient portal to that EHR. However, since my GP doesn't use an EHR yet, I'd be out of luck! And my husband sees a GP who uses a different EHR and hospital. 

To truly provide seamless visibility into their health, patients would need a portal that integrated with all EHRs, starting with the heavyweights and extending slowly to the smaller players. Of course, privacy and security are key. Patients would want mobile and desktop access, so it's not a small initiative by any measure. Some practices offer this capability but it's limited to just their physicians. One day, I'm sure we'll be able to see our entire health history on our phone (or other mobile device) but not yet!
Marilyn Cohodas
100%
0%
Marilyn Cohodas,
User Rank: Author
2/14/2014 | 10:25:38 AM
All very cool apps but...
THese are all good starts (I especially like the coud-based messaging system MyCareText which notifies authorized friends and family members about a patient's condition and alerts specific individuals if a doctor needs to speak to them). But what I really can't wait to see is a truly integrated platform that stores all my personal medical records and lets me connect me with all my various providers through a single pane of glass. 


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek - July 21, 2014
Our new survey shows fed agencies focusing more on security, as they should, but they're still behind the times with cloud and overall innovation.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
In this special, sponsored radio episode we’ll look at some terms around converged infrastructures and talk about how they’ve been applied in the past. Then we’ll turn to the present to see what’s changing.
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.