Comments
Microsoft Dresses Up Enterprise Apps
Threaded  |  Newest First  |  Oldest First
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
3/4/2014 | 10:11:17 AM
Unified Service Desk is from recent Parature acquisition
Turns out the Unified Service Desk announced is based on Microsoft's recent (January) Parature acquisition -- cloud-based self-service (and human-support) capablities "coming this Spring."
Laurianne
50%
50%
Laurianne,
User Rank: Author
3/4/2014 | 12:19:02 PM
Delta project
Doug, how would you compare the Delta project to similar efforts we have seen from Salesforce.com customers, such as Virgin Airlines?
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
3/4/2014 | 11:06:21 PM
Re: Delta project
Vigin would-be deployment was a customer-facing implementation, and it wasn't on mobile devices, it was through seat-back entertainment screen systems. What's more, they deployment presented at Dreamforce a couple of years ago was actually a vision statement about what they were thinking about enabling. It wasn't actually real at the time. I've not seen a follow-up story on what was actually achieved, but I do know that Virgin is a Salesforce.com CRM customer.

This Delta Airlines deployment running on Dynamics AS and its Retail Point-of-Sale platform. It went live last September, and at this point Nokia Windows smart phones with card readers in the hands of more than 19,000 flight attendants. What's more, pilots are experimenting with Surface tablets to handle cockpit documentation that's required but that weights something like 20 pounds in paper form. The FAA has to review that deployment for six months before it can be approved. Delta said next steps will include selling seat upgrades onboard after takeoff -- something it couldn't do previously. Flight attendants are also required to have four-pound operations manuals onboard, and these, too, will be digitized and stored on the smart phones. 
Li Tan
50%
50%
Li Tan,
User Rank: Ninja
3/5/2014 | 8:10:56 AM
Re: Delta project
This is really a good case - Delta Airlines somehow form a kind of loose alliance with MS. The Enterprise Apps is a big market and it's different from normal consumer/end-user apps. If MS performed well, it may become one strong player in this market segment.
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
3/5/2014 | 10:46:44 AM
Yammer integration?
Do you see the Yammer integration into the Microsoft suites making any positive difference in usability or collaboration capabilities?
Lorna Garey
50%
50%
Lorna Garey,
User Rank: Author
3/5/2014 | 11:09:35 AM
Obscure pricing
Doug, I saw that "Salesforce.com sells its Marketing Cloud social and marketing services separately, and it doesn't publish the prices for those services."

I know this pricing obscurity for enteprise applications was prevalent in the past ... "call for a quote, volume discounts available." Do you think cloud/SaaS is forcing vendors like Oracle, Microsoft and Salesforce to be more granular and open about pricing for systems like CRM and ERP?
D. Henschen
50%
50%
D. Henschen,
User Rank: Author
3/5/2014 | 12:15:41 PM
Re: Obscure pricing
Salesforce.com, a SaaS provider, has heretofore been one of the companies leading the charge in making pricing transparent, but as its app portfolio has grown, the new bits and pieces (like marketing social) seem to be less transparently priced. What's more, they have introduced all-you-can eat Enterprisewide license deals for those getting tired of keeping track of users, seats, and services requirements.

Subscription is it he cloud model, so, yes, it does encourage transparency generally.


The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest September 18, 2014
Enterprise social network success starts and ends with integration. Here's how to finally make collaboration click.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
The weekly wrap-up of the top stories from InformationWeek.com this week.
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.