Re: Oracle blameless in Oregon health insurance exchange fiasco?
First of all Sheehan is an idiot. Exeter was offering an additional configuration of the software the state already owns with no proven value. Exeter offers a configuration of Siebel CRM, Oracle Policy Automation and a custom LifeRay portal front end for the customer-facing portion of the site. The core of their configuration is Siebel, OPA, Oracle fusion middleware and LifeRay. Why would the state buy Exeter's configuration when Exeter's configuration gets them no further down the road? It would be a ridiculous waste of money. Calling Exeter's configuration of Siebel and OPA is not specific to Oregons business rules or resulting data model and.business workflows. And to say cover oregon is not using COTS software is incorrect. Their implementation uses Siebel Public Secotor and Siebel Financial Services which has support for OOTB functionality for plan management (health plan products and catalog), individual policies, group policies, broker/partner management, eligibility and enrollment with Oracle Policy Automation. For so e reason the state wanted a new exciting front end for the "customer portal" so they decided to add Oracle WebCenter Portal for the front end website look and feel which exposes web services communication to Siebel and OPA..., this is where the state requirements started to expand and be more custom than it should have been in the first iteration. If they would have simplified and not tried to do too much, they would be in better shape... They told a oracle what they wanted, Oracle warned them, but they wanted the full Monty anyway... Open Source is NOT the answer... What open source eligibility rules engine would you use? What open source call center would you use? What open source financial ERP package would you use? What open source marketing automation product is on the market? What open source software exists for health plan management? What open source pricing and product configuration engine is there? What open source CTI integration is there? What open source business intelligence is there? Siebel has OOTB CRM, sales force automation, call center, marketing automation, partner and broker lead and opportunity management, financial services and insurance policy management, lead and opportunity management, and pre-built business intelligence... And oracle policy automation is the market leading policy management and natural language business rules engine... So don't tell me there is no COTS software out there that can actually meet majore functionality across all 6 pillars of HIX. The reason why Curam dropped out of the bid is because the state required a 3-day deep dive as part of the Orals process where each vendor had to put their money where their mouth was. Curam is only eligibility and case management t for social services..., no SFA, no CRM, no I surance functionality, not data warehouse, no eCommerce product catalog, no financial ERp package... That's the reason they dropped out because they could not show up and demo anything relevant. Oregon is the only state at least where they did their due diligence in the vendor demo process... Not other state did a full 3 day evaluation with their short listed vendors... Anyone can walk in a give a credible demo for one day but Oregon users and IT staff actually got their hands on the keyboards to evaluate the vendor. Their mistake was NOT issuing an RFP after they selected software first.