re: It's A New Dell
I wish that Mr. Dell could (would) read the pages of email trying to keep this summerG«÷s purchase of OptiPlex desktops working. Unfortunately, we own 60 of these computers that are only four months old. The mini-towers have a failure rate of 40% and the small form factor rate is now more than 10%. (In four months!)
I have spent dozens of hours of working with Dell Support across the last three (3) months. Only one Dell individual, Lee Kahler (Lee_Kahler@dell.com) has been able to provide any real help. And, even in that case, it appears to be a workaround rather than a permanent solution for some of our issues with the OptiPlex 390 desktops. I am certain that I will need to continue my relationship with Dell support. I am equally certain that there is nothing I can do that will improve the once great product or once adequate service.
We are a small charter high school of 650 students. Until very recently, we have been a postcard advertisement for Dell. All 14 of our physicals servers are Dell. Two years ago we made our first non-Dell purchase of 25 HP thin clients. That same year, we began to have failures of that summerG«÷s purchase of 30 Dell, Vostro Desktops. This summer we purchased a cart of 25 HP laptops for the math department with no issues to date. That purchase decision was based on price/performance comparisons with Dell. Today, 90 days later, Dell would not be considered based on their demonstrated lack of reliability. Also, at anything below the supervisory level, their service personnel have demonstrated an equal lack of knowledge, professionalism and even basic manners.
I continue to be a great admirer of Michael Dell. I believe that he is providing first class leadership in very difficult times. I believe he has no one else watching the other sides of his ship. Will I buy more of his computers or recommend them to my kids? Not likely!