Government // Enterprise Architecture
News
4/13/2010
11:51 AM
Connect Directly
RSS
E-Mail
50%
50%

Microsoft Outsources Tech Support

Indian services giant Infosys will provide Redmond employees with help desk, infrastructure and application support.

Microsoft is turning over its internal tech support to India's Infosys under a three-year agreement.




Windows 7 screen shot
(Click for larger image and for full photo gallery)

As part of the deal, Infosys will provide Microsoft with help desk, infrastructure, and application support services.

Infosys will also open a service center specifically dedicated to serving Microsoft employees in 450 locations worldwide, and deploy Microsoft's own technologies—including Windows 7—on behalf of the software maker.

Financial terms of the deal were not disclosed. Microsoft, however, said it expects the outsourcing initiative will allow it to reduce IT costs and add flexibility to its tech operations as Infosys' fees will be based partly on how much money it manages to save Microsoft.

"Infosys demonstrated that it understood our transformational goals by introducing a flexible and innovative end-to-end approach to manage our support infrastructure," said Microsoft service management GM Jim DuBois, in a statement.

"The fully integrated solution developed by Infosys, combined with process compliance, a robust tool platform and the creation of a Service Excellence Office will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies," DuBois added.

For their part, Infosys executives said the contract win is a proof point for the company's global delivery model, under which the outsourcer provides services from India and other centers around the world.

"Infosys Infrastructure Management Services, combined with our extensive partner ecosystem, helps clients manage the cost and complexity of an ever-changing technology landscape," said Sanjay Jalona, VP and head of North American manufacturing for Infosys, in a statement.

Comment  | 
Print  | 
More Insights
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest - July 22, 2014
Sophisticated attacks demand real-time risk management and continuous monitoring. Here's how federal agencies are meeting that challenge.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A UBM Tech Radio episode on the changing economics of Flash storage used in data tiering -- sponsored by Dell.
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.