Stretch your IT budget with open source and free products and services. Added win: Open source tools' opportunity for customization.
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Thorpe's been using Request Tracker for a decade or so. The open source tool's an obvious fit for functions like bug tracking or support ticketing, though it can also be deployed in areas such as change management and external customer care.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?