Thorpe likes the free IT management application offered by Spiceworks for things such as tracking IT inventory. (Note: It is not open source.) But he finds the most value in the community of SMB IT professionals that participate in its forums. "I don't have to sign to up to 10 different forums to go searching for an answer to an issue I'm bumping into," Thorpe said. "I can post it to one area, and I get experts from all over."