IoT
Mobile
News
2/20/2011
09:29 PM
50%
50%

Avaya Upgrades Hospital Mobile Communications System

Mobility and automated outreach technologies enhance coordination, pre-admission preparedness and post-discharge care.

The latest upgrade of Avaya's communications management system will support smartphones and tablets in addition to a hospital's WLAN devices. The company announced the upgrade Monday at the Health Information and Management Systems Society conference in Orlando, as well as showing off its automated patient reminder system.

The Mobile Device Checkout 3.0 system lets staff easily communicate from anywhere in a hospital by personalizing whatever wireless device they are carrying. A doctor, nurse or other clinician simply registers a shared or personal mobile device at the beginning of his or her shift by swiping the device's barcode and their ID badge at a checkout station. The person's personal phone number is then assigned to that device for the duration of the shift, so that person can be contacted at the same number all the time.

The system can be integrated with other applications such as time and attendance software, and alarms and messages can be routed to a specific person, as well. The system also eliminates the need for staff to perform multiple logins to access clinical applications.

Communication in hospitals today is generally a manual processes, says Sanjeev Gupta, general manager of Avaya's Healthcare Solutions Group. A nurse picks up a phone that has a pre-assigned extension, and then she writes the extension on a piece of paper or a white board so other staff members know her number, Gupta said. Mobile Device Checkout eliminates that manual process, because the nurse's phone number doesn't change each day.

"The device takes on the identity of the nurse, based on her role, versus the other way around," he said. "The phone identifies the nurse, and she has everything that's part of her patients' care, her personal voice mail, etc."

Mobile Device Checkout works with iPhones, iPads, BlackBerrys, and other mobile devices, Gupta said.

Avaya's Patient Follow-up offering automates communication with patients about treatment required after they've been discharge from a hospital or other healthcare facility. An automated voice system links to a hospital's information system and proactively calls patients, asking customized questions and providing reminders about medication, exercise and other follow-up care.

The system is designed to eliminate the need for staff to make repetitive follow-up calls, reduce patient re-admissions and help hospitals meet new pay-for-performance requirements.

"A large portion of Medicare and Medicaid spending is on disease management," Gupta said. "If a patient is re-admitted within 30-days with the original condition, Medicare and Medicaid will not pay the provider." High-risk patients are identified and tracked through their responses to Avaya's system, more effectively managing patients with chronic diseases, he said.



Need help sorting one electronic health record vendor's pitch from the next? Get the new issue of InformationWeek Healthcare. Download it now.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
InformationWeek Elite 100
InformationWeek Elite 100
Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of July 17, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.