Best Buy Cancels Fees, Offers iPad Bundles - InformationWeek
IoT
IoT
Mobile
Commentary
12/20/2010
11:35 AM
Eric Zeman
Eric Zeman
Commentary
50%
50%
RELATED EVENTS
Moving UEBA Beyond the Ground Floor
Sep 20, 2017
This webinar will provide the details you need about UEBA so you can make the decisions on how bes ...Read More>>

Best Buy Cancels Fees, Offers iPad Bundles

Best Buy's last-minute holiday sales include nixed restocking fees and free mobile hotspots with an iPad purchase.

Big box electronic retailer Best Buy has been showering consumers with sales and deals throughout the entire holiday shopping season. The two latest should tempt electronics seekers further.

First, Best Buy has eliminated the hated restocking fees for returned items. The 15% restocking fee used to apply to items such as computers, notebooks, tablets, iPads, projectors, camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems, DJ equipment and lighting, or Pro-Audio equipment. The 10% restocking fee applied to mobile phones. Both fees are hereby waived.

In a statement, Best Buy said, "Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year -- and with that comes easier returns. Effective Saturday, December 18, Best Buy is improving its return policy by removing restocking fees for all products except special orders."

The Consumerist obtained an internal email sent from Best Buy corporate to stores, which explains some of the reasoning behind the dropped fees. Best Buy HQ wrote, "This policy change is being made because we want to be the best destination for gifts and technology. To do that we need to make it easy for our customers to return product when they need to, which will give them one more reason to love Best Buy. If customers who were charged a restocking fee between Nov. 17 and Dec. 17 come into the store for a refund, process a return transaction for the restocking fee amount."

In a separate promotion, Best Buy is also bundling the Apple iPad with a free mobile hotspot. Customers can choose mobile hotspot devices from AT&T, Sprint and Verizon Wireless. The retail value of the mobile hotspots is about $130.

The devices in question are a Novatel MiFi for AT&T or Verizon, or the Sierra Wireless Overdrive (WiMax) for Sprint. Sadly, no LTE-capable MiFi devices are available from Verizon Wireless yet.

The bundle does require a data plan, but hey, at least you're getting the hardware for free, right?

Comment  | 
Print  | 
More Insights
Comments
Threaded  |  Newest First  |  Oldest First
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll