Dell announced it was offering a new storage consulting practice and customizable backup and disaster management services to businesses.According to Paul Kaeley, Dell global practice leader, this is the first time these consulting services are being combined into a formal offering. The managed backukp service includes remote monitoring and reporting to stabilize backup operations. For disaster recovery, customers can choose from two levels of service: the first, for midsize customers, is aimed at protecting key applications and restoring IT operations in case of disaster. The more advanced level, for larger customers, includes the design and implementation of IT recovery plans and the involvement of more people.PC World, ChannelWeb
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?