Fujitsu Adds Self-Monitoring, Correcting Software to PCs and Servers
The Inquirer, Fujitsu Siemens press release
Fujitsu Siemens announced that it will be including the Questra Intelligent Device Management Application Suite on all its computer systems, starting with its Primergy server in September.The Questra suite creates a "digital IT service desk," according to Fujitsu, and will be able to identify and fix problems "immediately as or even before they occur, without onsite intervention."
Questra CEO Emil Wang said the software "will have already identified, interrogated and resolved problems by the time rival helpdesk service organizations receive their first traditional help desk call?.
Said Richard Schlauri, executive vice president of Infrastructure Services at Fujitsu Siemens, "Reporting problems via phone or email to a helpdesk agent becomes an outdated practice, as today?s machine-to-machine communication is more efficient and can even prevent future problems from arising. Today, this technology is an innovation but we are sure that it will quickly become a standard in the IT services business."The Inquirer, Fujitsu Siemens press release
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.