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5/12/2011
03:47 PM
Jim Rapoza
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Gmail Add-On Boosts Support Features

The Shared Inbox add-on for Google Apps Business accounts is designed to provide improved help desk and customer support ticket features for businesses using Gmail as their main communications platform.
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A Shared Inbox section is added to the lower-left bar of Gmail, making it possible for users to view all of the Shared Inboxes that they have access to and view assigned tasks within those inboxes.

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GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.