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5/12/2011
03:47 PM
Jim Rapoza
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Gmail Add-On Boosts Support Features

The Shared Inbox add-on for Google Apps Business accounts is designed to provide improved help desk and customer support ticket features for businesses using Gmail as their main communications platform.
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A Shared Inbox section is added to the lower-left bar of Gmail, making it possible for users to view all of the Shared Inboxes that they have access to and view assigned tasks within those inboxes.

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