The Shared Inbox add-on for Google Apps Business accounts is designed to provide improved help desk and customer support ticket features for businesses using Gmail as their main communications platform.
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A simple Web-based administration console lets businesses manage the users and shared inboxes that they have created within the application.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?