Microsoft issued a recall for its Surface Pro AC power cords after it heard complaints of the cords overheating and posing a fire and shock hazard.
Surface Pro 4 vs. Surface Pro 3: Should You Upgrade?
(Click image for larger view and slideshow.)
Microsoft recalled the AC power cords for a number of its Surface Pro devices after receiving 56 reports of the cords overheating and emitting flames, the US Consumer Product Safety Commission announced Tuesday.
Additionally, there were five cases in which consumers received an electrical shock from the cord, the commission stated.
Microsoft is recalling 2.25 million Surface Pro cords in the US and an additional 190,000 in Canada.
The recall affects AC power cords that were sold before March 15, 2015, for the Microsoft Surface Pro, Surface Pro 2, and Surface Pro 3. The recall also pertains to the accessory power supply units that include an AC power cord and were sold separately before March 15, 2015.
In citing the problem with the cord, the commission noted the recalled power cords lacked a 1/8-inch sleeve at the end of the cord that connects with the power supply.
Microsoft is offering a free replacement cord. It notes that if you have more than one Surface Pro device a replacement order is required for each device, according to its support page, which outlines how to get a replacement cord. Microsoft also has an FAQ page for its cord recall.
Microsoft's recall comes about one week after Apple voluntarily recalled some of its AC wall plug adapters sold in Argentina, Australia, Brazil, Continental Europe, New Zealand, and South Korea between 2003 and 2015. These adapters were shipped with Macs and certain iOS devices during this period, as well as with the Apple World Travel Adapter Kit.
Are you an IT Hero? Do you know someone who is? Submit your entry now for InformationWeek's IT Hero Award. Full details and a submission form can be found here.
Dawn Kawamoto is a freelance writer and editor. She is an award-winning journalist who has written and edited technology, management, leadership, career, finance, and innovation stories for such publications as CNET's News.com, TheStreet.com, AOL's DailyFinance, and The ... View Full Bio
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of October 9, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."