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7 Wireless Router Problems And How To Solve Them

Slow data speeds, dead spots, Wi-Fi that's AWOL -- don't replace that router yet -- first try these tips to overcome your 802.11x router headaches.

Motorola's Surfboard modem has an exposed, easy-to-accidentally hit parental control button.
(click for image gallery)

In the U.S., our electricity enters our home as 220v –two wires each carrying 110v (the legs) and a return line. Inside our homes, those lines can run out to 220v AC out lets for heavy duty electrical equipment (washers, electric ovens, or even a gigantic air compressor in the garage) or 110v outlets for the majority of our electrical appliances. The problem is that those 110v lines might be wired from either leg of the 220v input. If your computer gear ends up on one leg and your router is on another, communications between the two might not possible.

If that's the case, you'll need to hire a licensed electrician to switch the lines so they both run off the same leg. It's not very expensive but you should weigh the cost of CAT 5e wiring against the electrical work because the speed differential between the two can easily be 4:1 in favor of the CAT 5e and, as long as you're spending money, you might as well put it to its best use.

7. No Internet Connection

Problem: You just moved your router and modem to a new location and now Windows says you have a local connection but no access to the Internet.

Solution: Reorganizing your network topology to make best use of your wired and wireless connections is always a good thing, but changing something that's working can often lead to unintended consequences. Assuming that everything is plugged in as before, your router may not be at fault. If you have a local connection (and you've tried it to be sure) but no Internet connection, it could be your modem. Some modems have parental control buttons that, once pressed, lock out your internet connection. They're not always in the best locations.

For example, the Motorola SB5100 Surfboard modem, popular with several cable companies, has its button at the very top of the case. If you palm the modem, with your fingers holding onto the sides as you lift and move it, you can easily press that button. (Don't ask how we know!) If your router is all lit up and your modem isn't (or perhaps just the yellow router communication light is on) find the parental control button and press it. You might surprise yourself at what happens and you won't have to call your local cable or DSL provider and spend 20 minutes listening to a computerized menu.

Other Router Problems

These are a few of the most common Wi-Fi router problems and remedies. If you have other router issues and solutions to share, please leave a comment below.

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User Rank: Apprentice
9/30/2014 | 1:18:15 AM
Re: Involved to get online many times a day

You might need to restore your apple computer if that does not resolve the issue you should take it to an apple genious bar so that they could fix it. if underwarrantee it is free if not it will be a fee.
User Rank: Apprentice
5/31/2014 | 1:41:10 PM
Involved to get online many times a day
I bought a MAC Air becaouse my 2009 MAc book had problems. Now in order to get online ag Google, I must click on WIFI until it in "on" then click on my email address then click on my "inbox" icon in my bookmarks. 
Sometimes I then get to my email and sometimes I must at least beging to type in my email address BEFORE I can access my email.


User Rank: Apprentice
8/6/2013 | 2:27:31 PM
re: 7 Wireless Router Problems And How To Solve Them
We just bought a N600 router. Our two computers are in the same room, 8 meters from the router. One computer is a laptop and internet receptivity works a 100% but the one next to it, a desktop, shows five times less internet receptivity then the other. (And shows 4/5 internet bars, although making a speedtest shows it downloads 5mbits or less, when it's supposed to do at least 15mbits) We have been trying to re-setup, move the anthenna's from the "internet capter" situated outsite of the desktop (but plugged in). What could it be, wht can't the desktop receive the amount of internet it's supposed to? Anyone has ideas??
User Rank: Apprentice
7/20/2013 | 10:41:54 AM
re: 7 Wireless Router Problems And How To Solve Them
Wifi is connected but cannot access internet over mobile! HELP!!!!!

my router works exellent on my PC, but when i try to connect to the internet via my phone's WI-FI it shows that i have exellent signal, and when i open my browser(on my phone) it says NO INTERNET CONECTION!
HELP PLEASE!!!!!!!!!!!!!
User Rank: Apprentice
8/22/2012 | 9:15:18 AM
re: 7 Wireless Router Problems And How To Solve Them
I have two laptops. One persists in saying no internet connection; the other connects with no problem. I reset the router, cut power to router and modem, restarted multiple times. I can't get the lenovo to connect.
User Rank: Apprentice
1/10/2012 | 8:33:07 PM
re: 7 Wireless Router Problems And How To Solve Them
I have a netgear wndr300 wireless router. Recently it has been losing connection and then regaining connection on it's own. we have several computers and a tv along with an ipad running though it.
any suggestions
User Rank: Apprentice
11/24/2011 | 3:40:24 PM
re: 7 Wireless Router Problems And How To Solve Them
My wireless connection (laptop computer) works fine, as long as no other users are on line. As my wife powers on her ipad or my daughter powers on her laptop, I lose access. Eventually I get it back, but we all lose access every time one of the users turns on or turns off their computers. I have a linksys Wireless G router.Do I need a better router? Adjust settings on current router?
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