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5/1/2014
11:55 AM
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T-Mobile: Paying Customers Pays Off

T-Mobile added a record number of new customers in the first quarter, but did it sell its soul to get them?

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LisaM646
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LisaM646,
User Rank: Apprentice
5/1/2014 | 9:25:06 PM
Re: T-Mobile worth the look, especially if you are a Verizon customer
Hi Terry! I'd love to look over that with you. I'm your local T-Mobile business rep for the MN/WI region. Email me at Lgmendenhall@gmail.com and I'll redirect you to my business address. I work with a lot of customers in Milwaukee and we have (and are continuing to make) great strides in the network in your area!
TerryB
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TerryB,
User Rank: Ninja
5/1/2014 | 1:24:16 PM
Re: T-Mobile worth the look, especially if you are a Verizon customer
Interesting. We looked at T-Mobile about 5 years ago as a North America wide common solution, replacing individual contracts the biz units had with various carriers. The pricing was certainly better back then but several of us did not have adequate service. My unit is in Appleton WI. We also had units in Franklin KY, Grenada MS, Delaware OH and Buffalo NY.

In Appleton, they did not even have local towers or local presence. The closest phone numbers we could get were in south WI, meaning 10 digit dialing all the time. They had roaming contracts on the local towers, the service actually worked better than AT&T we were using. But the long distance numbers (from our desk phones) and their inability to port our current numbers stopped us from switching.

Franklin and Grenada could not get adequate service in their areas with the test phones, did not switch. Delaware tested OK (or didn't test at all) and made switch. But they switched again in about a year, service was not adequate. Seemed to work OK in Buffalo, I believe they still use.

It would be interesting to see what strides they have made. It would also be interesting how there contract buyout thing would work in business contract with AT&T. AT&T sets discounts on their rate plans depending on the billing you have with them. The people that signed our contract made huge mistake in that amount, something we don't get close to obtaining. So we get 11% discount on plans based on that amount when true billing amount would only entitle us to 9-10% discount. Year after year, AT&T never says "boo" about that. But in that year, when they found out we were looking at T-Mobile after an inquiry on what cancellation process was, they threatened to bill like $5000 for all the unearned discount. Once we didn't switch, never heard from them again on that.

So makes me wonder if T-Mobile money would go towards that? We have 30 users, at $650 a piece that's close to $20K, which would eliminate that sword over our head.

And yes, I have looked into creating new contract with AT&T at proper discount levels but they don't seem to care. Tells me they are perfectly happy with money they make at 11% discount and they are well aware that gives them lock in leverage.

But whether I want to go thru all that again with T-Mobile is nother story. Managing cell usage is just a side thing from my primary job as developer. I kid them here they pay me to manage these #$&* phones and I write code for free, that's how much I hate dealing with those guys. All of them. But maybe the times are a changin?
aaronchriscohen
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aaronchriscohen,
User Rank: Apprentice
5/1/2014 | 12:55:15 PM
Tmobile ETF Buy out
To my knowledge this is wrong. T-Mobile only offered to pay ETFs on the condition you traded in your old device. They never offered to pay your ETF and buy your device. 
Trey B
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Trey B,
User Rank: Apprentice
5/1/2014 | 12:40:50 PM
T-Mobile worth the look, especially if you are a Verizon customer
I am extremely satisfied with T-Mobile going from a $120 a month plan at Verizon to a $50 prepaid plan with all the voice, text and data I was paying 2X as much for at Verizon. They have since changed their plan, but let's be honest - Verizon had been overcharging all it's customers for a very long time. Text service is virtually free for the carriers to offer, Verizon was charging $10 a month (pure profit), I chose to migrate to T-Mobile for a few specific reasons. First off, is privacy andf security: Verizon profits from selling your voice and data history to the Government (yes, both of it), and without my permission, so Verizon fails if you are concerned about privacy. 2nd is cost: since the switch I have saved enough money per month to pay my cable bill. 3rd is reception and speed: In out area, T-Mobile was the 1st to offer 4G and my data in supersonic. 2 year contracts were the biggest scam in the cell phone business, and T-Mobile in my opinion offered me better service, on the best devices, at the lowest cost, with my privacy respected.
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