re: Android Returns Cost Carriers $2 Billion Annually
Well, considering my family has each gone through at least 2-3 warranty replacements over the lives of our respective Android phones, this article makes sense. Even worse, usually when we've swapped a broken Android phone, they gave us another broken one in return. For example, we swapped a Droid with a faulty touchscreen and they gave us a "certified" refurb with a broken camera. I'm sure that adds to the returns mentioned in this blog. And the system is indeed "fragmented". Look at the scores of Android phones from numerous manufacturers (compared to only five different iPhone versions released over an even longer period): G1, Touch, Hero, Moment, Click, Droid, Eris, Nexxus, Incredible, Droid 2, Droid X, Galaxy 1 & 2, Droid Razr, Droid Bionic, Atrix, Nexxus2 (and dozens that I left off due to space/time constraints).... Now, factor in all the different OS versions that don't work with every phone listed (or some Android tablets): Cupcake, Donut, Eclair, Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich (and the incremental steps in between)... The fact is, Android is a convoluted fragmented mess of system. They have ten million cooks in the kitchen and the soup tastes lousy. I finally bought an iPhone after initially vowing to never buy one. Love it or hate it, it seems so much more solid and complete than every Droid I've owned or seen. Sure Apple has its flaws, but Apple usually quickly fixes them. They (like most other companies) aren't quick to admit failures, but take the case for of antennagate for example. They finally admited a flaw and took action. They also acknowledged an iOS5 battery issue and vowed a fix (although I got 3 days of battery on my new 4S despite heavy useage). I'll take easily fixable flaws over blatant denail and ignorance any day. For example, despite swaps, complaints upgrades, etc, I still never got an explanation why my Android icons routinely disappeared despite numerous battery pulls, full erase/resets, not installing any apps in addition to factory installed, etc. Although my Droid started out okay, subsequent Android OS updates rendered it all but useless in under a year! I gave Android more than a fair shake, so I feel totally justified in singing the praises of iPhone and now vowing to never buy Android again.