Mobile // Mobile Devices
News
3/29/2013
03:16 PM
Connect Directly
RSS
E-Mail
50%
50%

Dell Latitude 10-ST2 Windows 8 Pro Tablet: the Good and the Bad

The Dell Latitude 10-ST2 is billed as a full Windows 8 Pro tablet and Microsoft Surface Pro competitor. Like Windows 8 itself, the product isn't completely baked yet.

Camera

The Dell Latitude 10 ST2 has an integrated 720p HD front-facing video webcam and 8.0M pixel rear-facing camera. Taking stills with the tablet's rear-facing camera isn't easy, but then again, taking photos with a 10-inch piece of glass and electronics wouldn't be easy in the best of conditions. What compounds the situation is that there's no hardware button wired to snap the shutter when the Camera app is active. The device is heavy enough that you really want two hands to hold it with, to keep it steady and there's no way to attach a tripod or monopod to it. You'll need a third appendage to tap the screen in order to snap the shot.

Front-facing video was not as difficult. Here, I could hold the device in my lap and video chat via Skype. Once the device was sitting the way I wanted it, and was stable, things were rather easy. The 720p camera was nice for video chatting. It eats up the bandwidth, but the person you're chatting with should get some nice images.

Soft and Hard Keyboard

Can someone please explain why the Dell consumer-based, Windows RT tablet has a "mobile keyboard dock" and the professional, business oriented, Windows 8 Pro tablet doesn't? In case you're curious, the XPS 10 keyboard dock does not work with the Latitude 10.

Instead of a keyboard dock, the Dell Latitude 10 ST2 has a "professional" docking station, which I would gladly give away or leave on the side of the road for clickable or portable keyboard dock. The docking station is stationary and tied to my desk. I can't carry it with me, and wouldn't want to. I'm forced to use either a wired USB or wireless Bluetooth keyboard with the tablet. Poor engineering and design choices are running rampant here, especially in light of Microsoft's very public and quite successful Surface commercials showing their portable, changeable, clickable keyboards.

Mobile Broadband Connectivity and Wireless Setup

First off, what should have been a very simple process of entering my email address, wireless number and necessary account information instead required a 45-minute call to AT&T so that the device could be activated with the 4G (HSPA+) SIM that came with it. Activating the device on my shared mobile data plan should have been totally user self-serviceable. Instead, I ended up having to factory reset the device and start from scratch, as AT&T AllAccess got "confused" due to the number of failed attempts to get the device activated.

The Latitude 10 ST2 is available with an AT&T mobile broadband card, and I have a 10GB shared data plan. Coverage in and around the Chicago area is pretty good, and my ST2 came with one installed. I had a couple of issues getting the card activated (see the section on Dell Backup and Recovery, below) but while the radio was working, it performed well. I say while it was working because after about a week and a half or so with the tablet, I’m waiting on a replacement from Dell.

The Mobile Broadband card appears to be broken. The device's HSPA+ radio doesn't show up as an available network option for available networks and the device doesn't even show up in Device Manager. I tend to baby every device I work with, and I don’t have any other issues with any other connectivity options. The device's Wi-Fi and Bluetooth radios both still work.

Dell doesn't make and inventory any device or PC. Its JIT (just in time) manufacturing system builds everything to order. So, I'm currently waiting for a replacement that may take up to four weeks to arrive. It’s a good thing the Wi-Fi radio still works; at least I can use the personal hotspot in my iPhone to keep me going until the replacement device arrives.

Dell Backup and Recovery

During my time with the device, I have had cause to perform a full system wipe or hard reset. Running Dell Backup and Recovery or any factory reset process on a touch screen system that won't support touch in recovery mode is actually not only difficult -- it’s ridiculous. In order to factory reset the device, you need to attach a USB keyboard into the one and only USB2 port on the actual tablet.

Previous versions of Windows, heck, even versions of DOS for that matter... clearly indicated which screen object had focus. This was not the case here. I went back and forth from Windows 8 Desktop to the Dell Back and Recovery console numerous times, trying to tap or click the word "Next," so that I could restore the system to factory fresh settings. I finally got it after my fifth try, but had to use that USB keyboard I mentioned and a combination of the tab key, arrow keys and the enter key.

Restoring a tablet or slate device that doesn't have a keyboard shouldn't require the use of any keyboard, let alone a USB keyboard.

During my time with the Dell Latitude 10 ST2, I also had cause to return the device. The mobile broadband card broke and I had Dell send out a replacement. As a result, I had to remove the data off of the old tablet and prep it for return.

Windows 8's control panel provides a way to reset the PC, taking it back to factory fresh, making it easy to rebuild. The only problem is that simply erasing my personal information wasn't enough. I wanted to wipe everything, including the software I installed.

That complete reset took well over three hours to complete. I think Dell flew the software in, one bit at a time...It’s nice that Microsoft built this into Windows 8, but not so cool that it took over three hours to complete. That was really painful to wait on.

Battery Life & Performance

The device is S L O W.

The device functions acceptably with some software, including Microsoft Office 2010 and Office 2013. But my experience is that in most cases, the device is slow, even with its own built-in software, like Dell Backup and Recovery, as I noted previously. The device gained an unimpressive Windows Experience Index of 3.3, and it lacks any real performance highlights. This is no doubt directly related to the 1.8GHz Intel Atom z2760 processor. It might have a "fast" GHz speed rating, but it doesn't have the same processing power as Intel's i5 found in other Windows 8 tablets, like Microsoft's Surface Pro.

However, its battery life was really very good. The device was on for nearly six hours before it dropped below a 70 percent battery charge. After a 10-hour work day for me, the device never fell below 45 percent with light-to-casual use and an active HSPA+ connection.

Conclusion

If you're intending the Dell Latitude 10 ST2 to be a primary PC, don't waste your time. The device lacks any serious computing power to be able to do anything staid over the long haul. It's going to be OK for some light word processing, spreadsheets, etc. – anything from the MS Office Suite, as long as the file isn't macro or graphic intensive or too large – but you're going to want to kill yourself if you try to pull up a graphics editor and draw or edit pictures, or a multimedia editor and try to edit audio or video. I found the experience to be really that painful, and most users won't be able to move past it.

For light email, Web browsing, and textual content consumption, the device is more than acceptable. For a business trip or around the office as a digital notepad, it's awesome; but I don't think anyone, myself included, would want this or any Windows 8 Pro tablet, to be their primary work PC.

Previous
2 of 2
Next
Comment  | 
Print  | 
More Insights
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Must Reads Oct. 21, 2014
InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and trends on InformationWeek.com
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.