Just one day after releasing an ad touting the GS5's camera over the iPhone's, Samsung must replace some devices due to faulty cameras.
8 Gadgets For The High-Tech Home
(Click image for larger view and slideshow.)
There's something to be said for karma. In a commercial on April 24, Samsung compared the iPhone's camera unfavorably to that of the Galaxy S5. On April 25, word broke that Galaxy S5 owners are being forced to return or exchange the GS5 due to camera problems. That's gotta sting, Samsung.
Most of the 60-second ad (below) boasts about the GS5's features, such as the 5.1-inch HD screen, water resistance, and, of course, the camera. Comparing two images side by side -- one taken with the GS5 and the other with the iPhone -- Samsung says the GS5 "snaps photos with twice the resolution of the iPhone." That is correct -- the GS5 features a 16-megapixel camera, while the iPhone 5s has an 8-megapixel camera.
But, as most photographers will tell you, megapixels aren't everything when it comes to cameras. A multitude of factors play a role in creating a good image, including the sensor, the size of the pixels, focus, the lens elements, image processing, and so on. Samsung didn't lie in its commercial, but choosing only one aspect of the camera for comparison certainly isn't telling the whole story. (Technically, Samsung could say the GS5 takes photos with four times the resolution of the HTC One, which has a 4-Ultrapixel camera.)
Just 24 hours later, Samsung had egg on its face. Galaxy S5 owners are reporting problems with the camera. Support forums indicate users are seeing an error message, after which the camera crashes and cannot be reopened. The rest of the device functions fine, but once the error hits the camera app, it cannot be fixed. Restarting or resetting the Galaxy S5 does not resolve the problem.
"Samsung is committed to providing the best experience for customers," the company said in a statement issued Friday. "We have learned that a limited number of Galaxy S5 devices may have an issue that causes 'Camera Failure' pop-up error message. We ask that customers affected visit their carrier for service under Samsung's standard limited warranty." Owners of defective Galaxy S5s can exchange them for new handsets at their carrier store. The return/exchange should be fairly straightforward, since most units have been in the market for less than 30 days. The devices in question were distributed mostly in the US and Canada.
"We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units," Samsung explained Monday, "and was caused by complications in the ROM (Read Only Memory) component which stores the information necessary to operate the camera." Samsung did not say how many units were involved, and it did its best to downplay the issue.
Have you experienced a problem with the GS5's camera? Let us know.
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and we offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators. Read our InformationWeek Elite 100 issue today.
Eric is a freelance writer for InformationWeek specializing in mobile technologies. View Full Bio
Building A Mobile Business MindsetAmong 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps – and it's past time for those with no plans to get cracking.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of September 25, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."