IT professionals have strong feelings about RIM, its products, and its plight. But the real issue is end user device preference.
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While it's not hard to make the case that the management team of the day should be largely held accountable for RIM's problems, it's tougher to speculate on why RIM's board took what appears to be a rather tame corrective step by promoting Thorsten Heins. He's the company's former COO and veteran of communications giant Siemens. Somewhat apparently held back by English as an adopted language, Heins first called his choice into action by saying that RIM would largely stay its course on his watch.
He later did him himself no favor by saying that RIM "wasn't baking cookies." We're not sure who suggested they were baking cookies, but execution delays and the company's hodgepodge of operating systems would have been better topics for him to address.
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