Call AT&T customer service. Be prepared with the phone number, account holder's name and the last four digits of the account holder's social security number (or have some other way of verifying that you are the rightful owner).
Once the information has been confirmed, they will list the phone as being unlockable in Apple's database. Though reports say it can take as long at 96 hours, most appear to be done within a few minutes.
Connect the phone to the computer and run iTunes. Verify that you can get to the Internet, so iTunes can get the unlock file from Apple.
Backup the phone
Restore the phone
Barring complications, the process should take just a few minutes.
Building A Mobile Business MindsetAmong 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps – and it's past time for those with no plans to get cracking.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of September 18, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."