Mobile // Mobile Devices
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7/19/2010
08:14 AM
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iPhone 4 Case Offer Fails To Impress

Watchdogs at Consumer Reports say Apple's response to "Antennagate" doesn't go far enough.

Steve Jobs offer of a free case for all iPhone 4 buyers wasn't enough to win Consumer Reports' seal of approval for the device.




Image Gallery: Apple iPhone 4, A True Teardown
(click for larger image and for full photo gallery)

"Consumer Reports believes Apple's offer of free cases is a good first step," staffers at the product testing outfit wrote in a blog post Friday.

"However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models," Consumer Reports said.

The blog post came just hours after Apple CEO S Jobs told reporters at a press conference that concerns about iPhone 4's antenna are overblown. That iPhone 4's signal is interrupted if the lower left corner of the antenna is covered by the user's hand is not out of the ordinary, said Jobs.

Jobs insisted there is no bug and that all phone antennas are subject to human interference. In fact, he said, the iPhone 4 antenna's weak spot is visibly noticeable by design. "We pretty much threw a red flag on it with these lines. X marks the spot," said Jobs.

Jobs said Apple would provide a free case to all iPhone 4 buyers who request one through the company's Web site, beginning at the end of this week.

The cases mitigate the interference by insulating the antenna from human contact. Jobs also announced that Apple will roll out iPhone 4 in 17 countries starting July 30, and that the company is working on a software update that will fix a bug in the device's proximity sensor.

Apple shares were flat in pre-market trading Monday, at $249.01.

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