Motorola Cops To Droid X Froyo Goof-Up - InformationWeek

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Mobile // Mobile Devices
Commentary
10/15/2010
08:36 AM
Eric Zeman
Eric Zeman
Commentary
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Motorola Cops To Droid X Froyo Goof-Up

Verizon Wireless and Motorola made the Android 2.2 Froyo update available to the Droid X several weeks ago. Unfortunately, the software update introduced a number of new problems. Here's the list.

The Droid X is a much better phone with Android 2.2 Froyo than it was with Android 2.1 Eclair. The speed and stability improvements alone make the upgrade worth it. However, not everything is perfect.

As seems par for the course, the new software appears to have introduced as many problems as it fixed. Motorola's support team has published a list of the problems and says it understands what happened in each case and plans a fix for them, though it wouldn't say when the fix(es) are coming.

Here's the partial list compiled by Motorola:

Stuck on Moto logo after reboot – this was tough on a very few owners. Sorry about that. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release. If you are still experiencing this issue, click here.

Random rebooting – while there always seem to be new conditions that can cause an electronic device to panic, we do have improvements coming that address and eliminate identified panic states. They will be distributed in a future software release.

WiFi connection and stability – improvements in WiFi have been developed, to address several problem areas. They will be distributed in a future software release.

Battery Manager "force close" errors – under some circumstances, pressing the battery icon under Menu > Settings > Battery Manager results in a forced close error. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

Media won’t play – includes “sorry the player does not support this type of audio file," custom ringtone stop working, video won’t play, etc. A reboot will restore full media function, but not permanently. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.

Music files cutting off the final four seconds or so – a solution has been developed. It will be distributed in a future software release.

I have experienced nearly all of these issues to one degree or another since updating to Android 2.2 Froyo. The one that bugged me the most was the "Media won't play" problem, wherein the device told me it couldn't read a particular media file. This was most frustrating on a recent flight I took to San Francisco, when I had planned to spend some of my time in the air watching a movie.

While Motorola works on a fix for these issues, it is asking for user feedback so it can cover all its bases and determine how widespread some of these problems are. You can provide Motorola with feedback here.

How has your experience with Android 2.2 Froyo on the Droid X been so far?

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
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