RIM Software Glitch Hits BlackBerry Bold 9900 Phones - InformationWeek
Mobile // Mobile Devices
03:45 PM

RIM Software Glitch Hits BlackBerry Bold 9900 Phones

Research In Motion has promised to deliver a software update to fix bricked Bold 9900/9930s. RIM has also sliced the price of the PlayBook tablet to $199.

Owners of the Research In Motion BlackBerry Bold 9900/9930 have reported that their devices are bricking. Most often users say that in the morning, after their BlackBerry Bold 9900/9930 has been plugged in to charge all night, the device won't wake from sleep.

A RIM spokesperson confirmed to CNBC that the problem does exist. The spokesperson said, "A limited number of customers have reported an issue where their device does not power on," and that RIM is "actively working on a software update to resolve this issue."

RIM typically distributes software updates through its carrier partners, and the company did not provide a timeframe indicating when the fix might be provided. It is possible that the fix will be available to some variants of the Bold before others. The Bold is sold by AT&T, Sprint, T-Mobile USA, and Verizon Wireless in the U.S.

Kevin Michaluk, who runs BlackBerry enthusiast site CrackBerry.com, said of the problem, "Instead of your BlackBerry booting up properly, something goes wrong. You might get a JVM or App Error message, the phone might go into an endless reboot cycle, or occasionally it'll just sit there blinking red lights with the display never really turning on. Whichever way it manifests itself, I consider it nuked or bricked. Until fixed, your BlackBerry is useless. I'm really starting to wonder if BlackBerry 7 has some weird issues that allow it to brick a little easier than it should. I received quite a few tweets where people have also bricked their 9900s. And even on the Crack Team we've seen it happen more than it should."

[ Want to avoid Android App stinkers? See 10 Android App Flops. ]

Thankfully RIM has at least acknowledged the issue and is working to resolve it.

In other RIM news, the company has reduced the price of its 16-GB PlayBook tablet from the standard $499 price to a more palatable and budget-friendly $199. The lower price is available in the U.S. from retailers Best Buy, BlackBerry (Wireless Giant) Stores, Office Depot, Radio Shack, and Wal-Mart. The promotion is available for a limited time, while supplies last. The 32-GB and 64-GB models cost $100 and $200 more, respectively.

RIM has discounted the PlayBook in the past, but hasn't offered such a deep price cut since September. RIM is also still offering business customers three PlayBooks for the price of two--plus reduced prices on select accessories--when purchased through legit business sales channels.

The Enterprise Connect conference program covers the full range of platforms, services, and applications that comprise modern communications and collaboration systems. It happens March 25-29 in Orlando, Fla. Find out more.

Comment  | 
Print  | 
More Insights
Oldest First  |  Newest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll