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11/19/2012
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Windows Phone 8 Hit With Random Reboot Bug

Windows Phone 8 smartphone owners report crashes and reboots affecting their devices. Nokia says it is investigating; HTC has yet to respond.

Windows Phone 8: Star Features
Windows Phone 8: Star Features
(click image for larger view and for slideshow)
HTC Windows Phone 8 and Nokia Lumia 920 owners have taken to forums looking for answers to a vexing reboot problem. Pages worth of complaints have sprung up on Microsoft and Nokia's forums web sites, as well as that of WPCentral.

The problem, which has the device rebooting at random several times per day, seems to affect the HTC 8X more than the Lumia 920. Some users report as many as four to five reboots every 24 hours. For the record, I have had an HTC 8X on hand for several weeks now and have not experienced this issue at all.

Based on the forum posts, some users are seeing the reboot problem when using Bluetooth; others report trouble when using the native Facebook application. Yet others claim the reboot problem relates to the HTC Hub application, and some believe it is related to the NFC functions of their device.

Some device owners who've deleted the Facebook app claim that their devices no longer reboot.

So far, HTC and Microsoft have remained mum on the user complaints, but Nokia has acknowledged the issue. Nokia said it has received "reports of a small number of people experiencing this unusual performance on their Nokia Lumia 920." Nokia believes the problem can be traced back to applications and not the device's operating system.

"We are investigating but suspect some apps may be at the root of the issue when left running in the background," said Nokia. "While we learn more, we advise people when finished with an application to navigate away using the back button to ensure it is no longer active."

In the WP8 operating system, when you use the Start button rather than the back button to exit an application, it leaves the application running in the background. This means it is available for multitasking. A long press of the Start button brings up the list of recently used (and still active) applications that can resume instantly. Using the back button closes an application and makes it unavailable for instant resume. The fewer apps left running in the background leaves more system resources available to handle the current tasks.

Have you experienced any trouble with your HTC Windows Phone 8X or Nokia Lumia 920? The devices have been on sale since November 9.

Upgrading isn't the easy decision that Win 7 was. We take a close look at Server 2012, changes to mobility and security, and more in the new Here Comes Windows 8 issue of InformationWeek. Also in this issue: Why you should have the difficult conversations about the value of OS and PC upgrades before discussing Windows 8. (Free registration required.)

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FritzNelson
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FritzNelson,
User Rank: Apprentice
11/19/2012 | 3:54:36 PM
re: Windows Phone 8 Hit With Random Reboot Bug
On the one hand, this is NOT what Microsoft needs, given that they are starting from behind. On the other hand, most mobile OS launches (see Apple: Antenna, Battery Life, etc.) are rife with problems. The troublesome thing is the lack of response. Of course, you'd rather see them working on it, but at least put out something that says: we're working on it!
John doe
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John doe,
User Rank: Apprentice
11/19/2012 | 4:38:01 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Windows phone has been out for two years now, you would think problems like this would have been taken care of. This really show what a piece of garbage this mobile OS is, and the UI is even worse. No wonder Windows phones have not taken off in its two years out in the market. Windows 8 on the desktop is not fairing well either.
melgross
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melgross,
User Rank: Ninja
11/19/2012 | 4:49:29 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Win Phone 8 is a completely different OS from Win Phone 7+. Expect it to have different problems.
FritzNelson
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FritzNelson,
User Rank: Apprentice
11/19/2012 | 4:50:28 PM
re: Windows Phone 8 Hit With Random Reboot Bug
You and I must be reading different things. Windows Phone 8 just came out within the month, and it was a fairly substantial re-write from Windows Phone 7. I'm not saying people should ignore or dismiss these problems; just that they seem standard fare for new product launches.
John doe
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John doe,
User Rank: Apprentice
11/19/2012 | 5:08:33 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Windows 8 is Windows 7 with a metro overlay.
John doe
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John doe,
User Rank: Apprentice
11/19/2012 | 5:09:53 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Windows phone 8 is from the ground up build, its basically windows phone 7.
Crunchy Frog
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Crunchy Frog,
User Rank: Apprentice
11/19/2012 | 6:48:19 PM
re: Windows Phone 8 Hit With Random Reboot Bug
I have the Nokia 822, which is not mentioned in the article, and have had no issues like this at all. I doubt it's an OS issue and is probably HW related. I do run BT all day, navigation and have tons of apps installed. So far, the phone has run without an issue which I'm pleased to report.
RobMark
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RobMark,
User Rank: Apprentice
11/19/2012 | 6:57:18 PM
re: Windows Phone 8 Hit With Random Reboot Bug
NO IT IS NOT. WP8 uses the Windows 8 OS. Windows 7 used an OLD version fo the Windows Compact OS. Almost completely different code bases. Just as different as UNIX is to iOS.
RobMark
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RobMark,
User Rank: Apprentice
11/19/2012 | 6:57:49 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Still wrong . . .
johnitguru
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johnitguru,
User Rank: Apprentice
11/19/2012 | 7:07:29 PM
re: Windows Phone 8 Hit With Random Reboot Bug
TYPICAL MICROKLUNK CRAP TECHNOLOGY!

Why on earth would anyone ever buy anything made by Micro$haft aka Microsoft just escapes me.

I quit using MICROKLUNK WINDOZE 12 years ago and haven't had to reboot my PC since!

Today I use a Samsung phone running Google Android which is a Linux operating system.
I NEVER HAVE TO REBOOT EVER!

On my desktop PC & laptop I use RoboLinux which has a modern file system and has NO defrag ancient 4 bit FAT file system called MS DOS.

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