Mobile // Mobile Devices
News
11/19/2012
08:54 AM
Connect Directly
RSS
E-Mail
50%
50%

Windows Phone 8 Hit With Random Reboot Bug

Windows Phone 8 smartphone owners report crashes and reboots affecting their devices. Nokia says it is investigating; HTC has yet to respond.

Windows Phone 8: Star Features
Windows Phone 8: Star Features
(click image for larger view and for slideshow)
HTC Windows Phone 8 and Nokia Lumia 920 owners have taken to forums looking for answers to a vexing reboot problem. Pages worth of complaints have sprung up on Microsoft and Nokia's forums web sites, as well as that of WPCentral.

The problem, which has the device rebooting at random several times per day, seems to affect the HTC 8X more than the Lumia 920. Some users report as many as four to five reboots every 24 hours. For the record, I have had an HTC 8X on hand for several weeks now and have not experienced this issue at all.

Based on the forum posts, some users are seeing the reboot problem when using Bluetooth; others report trouble when using the native Facebook application. Yet others claim the reboot problem relates to the HTC Hub application, and some believe it is related to the NFC functions of their device.

Some device owners who've deleted the Facebook app claim that their devices no longer reboot.

So far, HTC and Microsoft have remained mum on the user complaints, but Nokia has acknowledged the issue. Nokia said it has received "reports of a small number of people experiencing this unusual performance on their Nokia Lumia 920." Nokia believes the problem can be traced back to applications and not the device's operating system.

"We are investigating but suspect some apps may be at the root of the issue when left running in the background," said Nokia. "While we learn more, we advise people when finished with an application to navigate away using the back button to ensure it is no longer active."

In the WP8 operating system, when you use the Start button rather than the back button to exit an application, it leaves the application running in the background. This means it is available for multitasking. A long press of the Start button brings up the list of recently used (and still active) applications that can resume instantly. Using the back button closes an application and makes it unavailable for instant resume. The fewer apps left running in the background leaves more system resources available to handle the current tasks.

Have you experienced any trouble with your HTC Windows Phone 8X or Nokia Lumia 920? The devices have been on sale since November 9.

Upgrading isn't the easy decision that Win 7 was. We take a close look at Server 2012, changes to mobility and security, and more in the new Here Comes Windows 8 issue of InformationWeek. Also in this issue: Why you should have the difficult conversations about the value of OS and PC upgrades before discussing Windows 8. (Free registration required.)

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Page 1 / 2   >   >>
MyW0r1d
50%
50%
MyW0r1d,
User Rank: Strategist
11/19/2012 | 10:09:59 PM
re: Windows Phone 8 Hit With Random Reboot Bug
In the businesses where I have seen Linux employed, they as well reboot or restart their application/services due to various causes (primarily memory cache/utilization). In running MS, I have found the majority of the reboots as well caused by the application more often than the OS. Biggest difference for me between the two is still the support where Linux lacks considerably and the overhead where Linux excels. Someone once said, failure is inevitable, it is what you do or don't do with what you learn from it that makes it either worthwhile or debilitating.
moarsauce123
50%
50%
moarsauce123,
User Rank: Ninja
11/19/2012 | 8:08:03 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Isn't rebooting typical for a Microsoft OS? That is the answer to everything in Windows.
irsnews
50%
50%
irsnews,
User Rank: Apprentice
11/19/2012 | 7:57:20 PM
re: Windows Phone 8 Hit With Random Reboot Bug
we still do not know the real issue it could be hardware issue such as faulty components, NFC, bluetooth, etc The reason I say, this is possible because of few people have this issue and not everyone. due to unexpected high demand of WP8, and initial low producton, manufacturer rush to produce more and therfore faulty hardware is more possible due to lack of enough hardware test. it is easy to bash microsoft but it is one of few companies that spend more than anyone on QA
magnavation
50%
50%
magnavation,
User Rank: Apprentice
11/19/2012 | 7:48:06 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Wow you must be retarded. Windows is based off of NT not dos. Been like 10-12 years since. I have an SSD which needs no defrag and whats nice is there is driver support unlike linux. Linux is never going to take off. It is not for the average user. The openness of linux is nice but that is all. The UI's are crap. Oh and Android always fails no matter what phone. Everyone i know has had an issue with their android phone. The two years i had with WP7 i never had a crash or a problem just rock solid.
johnitguru
50%
50%
johnitguru,
User Rank: Apprentice
11/19/2012 | 7:07:29 PM
re: Windows Phone 8 Hit With Random Reboot Bug
TYPICAL MICROKLUNK CRAP TECHNOLOGY!

Why on earth would anyone ever buy anything made by Micro$haft aka Microsoft just escapes me.

I quit using MICROKLUNK WINDOZE 12 years ago and haven't had to reboot my PC since!

Today I use a Samsung phone running Google Android which is a Linux operating system.
I NEVER HAVE TO REBOOT EVER!

On my desktop PC & laptop I use RoboLinux which has a modern file system and has NO defrag ancient 4 bit FAT file system called MS DOS.

RobMark
50%
50%
RobMark,
User Rank: Apprentice
11/19/2012 | 6:57:49 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Still wrong . . .
RobMark
50%
50%
RobMark,
User Rank: Apprentice
11/19/2012 | 6:57:18 PM
re: Windows Phone 8 Hit With Random Reboot Bug
NO IT IS NOT. WP8 uses the Windows 8 OS. Windows 7 used an OLD version fo the Windows Compact OS. Almost completely different code bases. Just as different as UNIX is to iOS.
Crunchy Frog
50%
50%
Crunchy Frog,
User Rank: Apprentice
11/19/2012 | 6:48:19 PM
re: Windows Phone 8 Hit With Random Reboot Bug
I have the Nokia 822, which is not mentioned in the article, and have had no issues like this at all. I doubt it's an OS issue and is probably HW related. I do run BT all day, navigation and have tons of apps installed. So far, the phone has run without an issue which I'm pleased to report.
John doe
50%
50%
John doe,
User Rank: Apprentice
11/19/2012 | 5:09:53 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Windows phone 8 is from the ground up build, its basically windows phone 7.
John doe
50%
50%
John doe,
User Rank: Apprentice
11/19/2012 | 5:08:33 PM
re: Windows Phone 8 Hit With Random Reboot Bug
Windows 8 is Windows 7 with a metro overlay.
Page 1 / 2   >   >>
Building A Mobile Business Mindset
Building A Mobile Business Mindset
Among 688 respondents, 46% have deployed mobile apps, with an additional 24% planning to in the next year. Soon all apps will look like mobile apps and it's past time for those with no plans to get cracking.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Must Reads Oct. 21, 2014
InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
A roundup of the top stories and trends on InformationWeek.com
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.