Winter Storm Causes Major AT&T Outages - InformationWeek
Mobile // Mobile Devices
01:23 PM
IP Intelligence: The Utility Player for Your Online Business
Aug 31, 2017
Join us as we explore the many benefits of IP Intelligence, and how you can use IPI to improve you ...Read More>>

Winter Storm Causes Major AT&T Outages

The large scale voice and data outages came as Wal-Mart began selling Apple's iPhone 3G in thousands of stores.

A storm caused AT&T to have massive voice and data outages across the U.S. Midwest and along the Eastern Seaboard Sunday.

The wireless carrier said a weather-related power failure in Bloomfield, Mich., was the cause of the problem. The disruptions varied for subscribers, as some experienced dropped calls, while other had no access to voice or data services. Other users experienced slower mobile data service, or no access to AT&T's 3G data network.

"The situation resulted in intermittent disruption of mobile services for customers in some Midwest states," an AT&T representative said in a statement. "Backup power was restored later Sunday morning, and impacted equipment was restored to service Sunday afternoon."

Subscribers flooded gadget and technology Web sites to chime in on the outages, and to voice their displeasure.

"I'm in the west suburbs of Chicago, and I've had no service for the past 4 hours at least," wrote a commenter on Engadget Sunday. "I called AT&T to see what was going on, and one of their customer service doofuses told me there 'might' be an outage affecting my area. Gee, ya think?"

AT&T said virtually all service traffic is running normally now, and it's working to restore the few remained cell sites that were still down. The voice and data failures came at a particularly bad time, as Sunday was the day that Wal-Mart began selling the iPhone 3G.

The retail giant began selling the 8- and 16GB models for a slightly discounted price in thousands of stores Sunday, including many in the affected regions. This could potentially give new users a bad first impression of the touch-screen smartphone, which is already facing a few lawsuits for connectivity and reception issues.

Comment  | 
Print  | 
More Insights
Oldest First  |  Newest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll