Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.
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Avigilon's customer support team uses the corporate edition of Citrix's GoToAssist app to remotely connect with customer machines for troubleshooting. It "allows our technical support specialists to launch a remote session directly from within the ticket they are working on without leaving the Salesforce.com environment," Amir Javidan said. "All of the remote session details, chat transcripts and even a replay of the session is saved and associated automatically to the relevant ticket in Salesforce.com."
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?