Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.
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Here's a good example of how Avigilon customizes existing apps for its own particular needs. The firm's support reps often need to retrieve customer log files to troubleshoot and resolve issues. The problem, though, is those files are often upwards of 100-MB apiece. "Email is not a suitable medium," Amir Javidan said. "We've created what would be best described as a classic mashup of technologies by leveraging Dropbox and a Dropbox plugin called Airdropper." The result allows reps to generate a one-time URL that the customer uses to upload their log or other files; once the upload is complete, it's stored automatically in Avigilon's Dropbox account and synced across the global technical support staff.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?