Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.
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A free AppExchange app, Customer Stories is used by Avigilon's sales team to identify, foster and track success stories, competitive wins and customer references. Amir Javidan noted that it's also an example of how Avigilon will put its own stamp on a turnkey app. "We've customized it further to track the progress of customers who are participating in our formal customer success stories and give our salespeople visibility into the status of the case study from initial contact to publication," he said.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?