Is your Salesforce.com app mix keeping up with your company's business growth? One rapidly growing midsize company shares a look at its blend of turnkey and custom apps.
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Timba Surveys' drag-and-drop functionality allows users to quickly create surveys of Salesforce contacts; results are stored automatically in Salesforce, too. Avigilon uses it primarily to poll customers after support calls. "It is a completely free app and helps us gain valuable feedback on our customer service performance," Amir Javidan said.
InformationWeek Elite 100Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
The UC Infrastructure TrapWorries about subpar networks tanking unified communications programs could be valid: Thirty-one percent of respondents have rolled capabilities out to less than 10% of users vs. 21% delivering UC to 76% or more. Is low uptake a result of strained infrastructures delivering poor performance?