Unified Communications Confounds Small Businesses - InformationWeek
IoT
IoT
Mobile
Commentary
5/28/2008
06:43 PM
Fredric Paul
Fredric Paul
Commentary
50%
50%
RELATED EVENTS
[Best Practices] Managing Multiple Clouds
Jul 26, 2017
Putting all your eggs in one cloud basket is risky, because clouds are not immune to denials of se ...Read More>>

Unified Communications Confounds Small Businesses

Vendors love to talk up the benefits of Unified Communications, but an exclusive study of small and midsize companies by bMighty.com suggests that many companies are not yet getting the message.

Vendors love to talk up the benefits of Unified Communications, but an exclusive study of small and midsize companies by bMighty.com suggests that many companies are not yet getting the message.Despite the best efforts of vendors ranging from Cisco to Avaya to Microsoft and more, the bMighty.com research reveals that more than two-thirds of small and midsize companies still draw a blank when confronted with the term "unified communications."

Yet when provided with a definition -- the integration of multiple modes of communications (voice, e-mail, instant messaging, etc.) with business processes -- nearly three-quarters indicate familiarity with the technologies involved.

But familiarity doesn't necessarily lead to desire. Two-thirds of SMBs say that UC is more expensive than traditional telecom options, while a slight majority say it's too early for smaller companies to implement UC. Concerns about integration and complexity also crop up, along with the difficulty of calculating ROI when any benefits are spread throughout the company.

While UC proponents such as Don Van Doren, principal of Unicomm Consulting, like to pitch UC's ability to save up to $200,000 per user by transforming business processes, eliminating communications bottlenecks, reducing cycle times, eliminating process steps, and lowering staff requirements, smaller companies aren't yet buying in. Only 16% see UC as a way to gain competitive advantage.

Here's what SMBs DO find valuable in UC: most-valuable-uc-features

You can see more charts from the report in this slideshow, or you can download the entire research report (free; registration required).

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll