Accelerators have boosted the number of hours the U.S.'s 36 million dial-up customers spend online, according to a J.D. Power survey.
Accelerators are increasing the number of hours dial-up users spend online, according to a new survey released Wednesday by J.D. Power and Associates.
The study, Power's 2005 "Internet Service Provider Residential Customer Satisfaction Study," found that overall personal Internet usage among dial-up customers has increased from 15.6 hours a week in 2004 to 17.8 in 2005. Customers with dial-up accelerators average 19.9 hours.
That's 10 percent higher than broadband users, who average 18.1 hours weekly.
Roughly 36 million homes in the United States use dial-up connections, according to widely accepted estimates.
Those using accelerators report spending $19.35 a month, while the average monthly price for dial-up use is slightly higher at $20.04. Average monthly costs for high-speed users are $43.83, compared to $44.12 in 2004.
DSL subscribers are more satisfied than cable modem users, but cable modem providers are outpacing DSL in terms of increasing their market share. DSL subscriptions grew 4 percent from 2004 to 2005 to account for 28 percent of all Internet subscriptions, while DSL grew 1 percent to hold 16 percent of the market.
However, dial-up users who are planning to switch to high-speed within six months said they are more likely to choose DSL (47 percent) over cable modem (30 percent).
While dial-up customers said speed is important in deciding whether to switch, high-speed subscribers focus on price. Discounts played a part in the decisions of 62 percent of customers switching to high-speed.
Steve Kirkeby, senior director of telecommunications research at J.D. Power and Associates, said customers who use accelerators are more likely to switch to broadband products.
"With nearly one-third of dial-up users saying they intend to switch to a high-speed connection in the next six months, dial-up accelerator users are more likely to switch to their current providers' high-speed product," he said.
Among dial-up users, SBC Yahoo!, AT&T Worldnet and EarthLink rate highest for customer satisfaction. Cox, Verizon, BellSouth, and BrightHouse rank highest among high-speed customers.
The survey, in its eighth year, is based on responses from 6,313 home Internet users. It measures satisfaction in performance and reliability; cost; image; customer service and technical support; billing; e-mail services; and offerings and promotions.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.