"The old maxim applies, that you get what you pay for," he says. Because there will be fewer vendors, "telecom prices aren't going to continue to drop," says Ken Harvey, CIO at Household International Inc., a consumer credit company in Prospect Heights, Ill. Household just installed voice-over-IP phone systems at all 1,500 U.S. locations, which consolidates its traffic and saves about $3,000 a month at each location.
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