It's a simple and essential action item for CIOs today--personally take fresh stock of the company's financial situation, to make sure IT spending and projects have the same priority they did even a few months ago. Those who don't risk being out of touch with fast-changing economic realities.
Caution is in the air. H.B. Fuller, which makes adhesives, is coming off a strong quarter, so the financial turmoil creates a "what if" concern. But the company's approach is one heard a lot lately: It's not freezing IT projects, but it's less tolerant of risk. "The bar goes a little higher," John says.
Of more than 600 business technology execs who responded to our survey in July, 40% said they had decreased their IT spending that quarter relative to their 2008 budgets, and a more recent Forrester Research survey reveals similar belt-tightening. SAS Institute CEO Jim Goodnight, the day after meeting with a big Wall Street financial customer last week, said even there he sees no panic. At least he expects the customer to follow through on its million-dollar-plus contract with SAS. As for the Wachovia business SAS recently secured, before its government-assisted Citibank buyout bid and Wells Fargo's counteroffer: That's a whole 'nother story.
As CIO of Daimler Financial Services Americas, the lending arm of Mercedes-Benz and Daimler trucks, Jan Brecht's feeling the effects of tight credit and slower consumer spending. In discussing IT strategy with fellow executives, Brecht uses a triangle with these imperatives at the points: Optimize IT, areas to cut; Build IT, projects to spend more on to give the company an edge; and Empower IT, training programs he's staunchly defending to build skills and keep up IT morale.
An example of Build IT is a system Daimler Financial is implementing to do automated analysis of vehicles coming off lease and route them to the most profitable channel, such as dealer resale, lease extensions, or auctions. Daimler Financial's in "reprioritization more than pure cost-cutting mode," Brecht says. "IT is probably more in demand than ever."
Endris doesn't expect the high-skill talent market to improve, even if a slowdown leads to layoffs. If that happens, the best people will just become more cautious and less likely to switch jobs, he says.
As H.B. Fuller CIO Steven John absorbed last week's tumultuous economic events, it "made me go down the hall to talk to the CFO."
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Tough Cuts
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