The top Indian IT companies historically haven't been big deal makers. Why acquire when organic sales growth was running at 30% or more a year, as it did until the recent slowdown? Also, India's business culture just isn't as geared toward acquisitions; if the Indian outsourcing industry existed in the United States, it would've seen 50% to 70% consolidation already, estimates Partha Iyengar, a Gartner outsourcing analyst based in India.
KR Lakshminarayana, chief strategy officer at Wipro, says the economic downturn is an opportunity for his company. "This is the time when assets that would normally not be available now become available," he says. Globally, many competitors are "strategically challenged," while Wipro still has the cash--almost $800 million in its most recent quarter--and the access to credit needed to execute acquisitions, he says.
HCL, too, is planning to aggressively pursue acquisitions, says Ram Krishna, the head of the company's Enterprise Technology Services division and point person on its M&A strategy. "We basically accelerate when there's a slowdown," Krishna says.
The company followed a similar growth strategy during the economic slowdowns in 2001 and 2002, he says. In particular, HCL wants to invest in industries in which it has established specialties, such as IT services for engineering firms.
"We know where we want to go, but it's not always possible to grow those capabilities organically," Krishna says. When the company wanted to build a practice serving the banking industry, it bought a captive services group owned by Deutsche Bank. It took a 51% stake in Deutsche Software in 2001 and later acquired the rest of the company, taking in a few hundred employees as the nucleus of a group that now employs more than 10,000 people. The recent Axon acquisition brought 1,600 employees to help HCL grow its presence in the SAP consulting services market.
Having the right technical skills is critical for outsourcing firms. Asked what benefits they get from Indian outsourcers, 31% of customers cite "access to technical skills we don't have," second only to lower cost, in our InformationWeek Analytics survey of 346 IT pros whose companies have hired Indian IT outsourcers (see chart, "Benefits Of Indian IT Services").
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Trouble At The Top
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