According to the FTC, BJ's failed to encrypt customer data when transmitted or stored on BJ's computers, kept that data in files accessible using default passwords, and ran insecure, insufficiently monitored wireless networks.
BJ's, with revenue of $7.4 billion in fiscal 2005, operates 157 warehouse stores and 83 gas stations in 16 Eastern states. Some 8 million consumers are members. Nationally, it's the third-largest membership warehouse club, behind Costco and Sam's Club.
Under terms of the settlement, BJ's will implement a comprehensive information-security program subject to third-party audits every other year for the next two decades.
"BJ's takes the privacy and security of its members' information very seriously," the company said in a statement. "We have implemented and are committed to maintaining an information-security program that is designed to protect the security, confidentiality, and integrity of our members' information."
The consent agreement settling the FTC complaint includes the following requirements: a designated employee or employees to coordinate and be accountable for the information-security program; the identification of risks to customer data; the design and implementation of reasonable safeguards for that data; and monitoring to ensure compliance.
"Consumers must have the confidence that companies that possess their confidential information will handle it with due care and appropriately provide for its security," said FTC chairman Deborah Platt Majoras in a statement. "This case demonstrates our intention to challenge companies that fail to protect adequately consumers' sensitive information."
The FTC may have a lot of companies to challenge given the incidence of data loss and data breaches in past months. Companies with less-than-stellar data-handling records recently include Ameritrade, Bank of America, ChoicePoint, Citibank, DSW Shoe Warehouse, Polo Ralph Lauren, LexisNexis, and Time Warner.
Making good on her avowed intention, Platt Majoras in testimony before the Senate Committee on Commerce, Science and Transportation on Thursday recommended that "Congress consider whether companies that hold sensitive consumer data, for whatever purpose, should be required to take reasonable measures to ensure its safety."
She also urged that Congress consider requiring companies to notify consumers in the event of a data breach. California already has such a requirement.
Data Debacles: Top 10 Customer Data Loss Incidents
Company/Organization
Number of
affected
customersDate of
initial
disclosure
Citigroup
DSW Shoe Warehouse
Bank of America
Time Warner
LexisNexis
Ameritrade
Polo Ralph Lauren
ChoicePoint
Boston College
Bank of America
and Wachovia
Source: InformationWeek, public disclosures by companies
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