Field technicians are now more productive, using a wireless dispatching system tied to Emcor's customer support center. The result: Customers are served better and faster and with consistently higher quality. Technicians arrive promptly and are better prepared to address customer concerns.

On The 3G Speedway
Over the past year, Ohio Casualty Group has streamlined its insurance claims process with an enhanced wireless network that provides higher-speed connections over a third-generation cellular network.

Prior to going wireless, Ohio Casualty's claim adjusters would either receive a phone call or a fax notifying them of an assignment. With 3G, the claim call center sends claim assignments via a Web application to the adjuster's laptop; at the same time, the adjuster's cell phone receives an SMS message notifying him or her of the new assignment. The adjuster can look at the claim while traveling to the body shop or claim site, take a digital picture of the damage, and upload the digital picture to an electronic claim folder without ever having to be "connected."

Free Wi-Fi
As Staples made a significant push into the Chicago market last year, the office products retailer was entering its competition's stronghold, so it needed to focus on differentiation. One way: free Wi-Fi in its Chicago stores.

Providing Wi-Fi at no cost lets customers drop off copy and print jobs by bringing their own laptops or other wireless devices to the store. The service also makes it easier for staff to sell wireless devices, letting them demonstrate the technologies to customers in a working environment.