INSIDE COMPANIES
Average portion of revenue spent on IT
2%
Companies using radio-frequency identification
7%
Companies globally sourcing products and supplies
86%
HOW COMPANIES DIVIDE THEIR I.T. BUDGETS
Hardware purchases
20%
IT Services or outsourcing
18%
Research and development
3%
Salaries and benefits
28%
Applications
17%
Everything else
14%
INDUSTRY FINANCIALS
Average year-over-year revenue change
11%
Average year-over-year net income change
183%
INSIDE COMPANIES
Average portion of revenue spent on IT
2%
Average percentage of industry applications and business processes that
have Web-based front ends
22%
Companies with real-time business processes in place
73%
HOW COMPANIES DIVIDE THEIR IT BUDGETS
Hardware purchases
15%
Services or outsourcing
21%
Research and development
4%
Salaries and benefits
26%
Applications
20%
Everything else
14%
INDUSTRY FINANCIALS
Average year-over-year revenue change
-5%
Average year-over-year net-income change
20%
A Tech Formula For Cost Control
How Remote Support Addresses the SSPA's Top 5 Initiatives
The SSPA and Citrix Online recently partnered to identify the top 5 initiatives for delivering best-in-class support and services....

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