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Defining The Business Value Of Technology
Insurance: A Year In Review
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INSIDE COMPANIES
Average portion of revenue spent on IT
3%
Companies using radio-frequency identification
6%
Companies globally sourcing products and supplies
28%
HOW COMPANIES DIVIDE THEIR I.T. BUDGETS
Hardware purchases
13%
IT Services or outsourcing
12%
Research and development
3%
Salaries and benefits
39%
Applications
20%
Everything else
13%
INDUSTRY FINANCIALS
Average year-over-year revenue change
13%
Average year-over-year net income change
209%
INSIDE COMPANIES
Average portion of revenue spent on IT
3%
Average percentage of industry applications and business processes that have Web-based front ends
41%
Companies with real-time business processes in place
68%
HOW COMPANIES DIVIDE THEIR IT BUDGETS
Hardware purchases
16%
Services or outsourcing
15%
Research and development
3%
Salaries and benefits
34%
Applications
21%
Everything else
11%
INDUSTRY FINANCIALS
Average year-over-year revenue change
4%
Average year-over-year net income change
-49%
Insurers Turn To Web To Speed Services
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