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Defining The Business Value Of Technology
Hospitality & Travel: A Year In Review
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INSIDE COMPANIES
Average portion of revenue spent on IT
2%
Companies using radio-frequency identification
9%
Companies globally sourcing products and supplies
46%
HOW COMPANIES DIVIDE THEIR I.T. BUDGETS
Hardware purchases
15%
IT Services or outsourcing
15%
Research and development
4%
Salaries and benefits
36%
Applications
19%
Everything else
11%
INDUSTRY FINANCIALS
Average year-over-year revenue change
5%
Average year-over-year net income change
1%
INSIDE COMPANIES
Average portion of revenue spent on IT
4%
Average percentage of industry applications and business processes that
have Web-based front ends
51%
Companies with real-time business processes in place
86%
HOW COMPANIES DIVIDE THEIR IT BUDGETS
Hardware purchases
15%
Services or outsourcing
10%
Research and development
5%
Salaries and benefits
38%
Applications
19%
Everything else
13%
INDUSTRY FINANCIALS
Average year-over-year revenue change
0%
Average year-over-year net-income change
74%
Big Firms Warm To Recycled Apps
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