"Some turnover is starting," said Maria Schafer, senior program director with the META Group's Executive Directions unit, in an interview Thursday. "Companies need to recognize that their employees don't have strong loyalty to the company [any longer].
The report is based on the belief that the U.S. economy is improving and, as it does, IT budgets will increase, causing key IT employees to seek out "greener pastures" at other organizations. Because of this, Schafer said CIOs must improve a wide range of programs to keep their IT people happy.
"Morale generally isn't a problem," she said. "But we see the 'IT employee as service provider' model starting to move forward." She cites performance metrics for IT personnel that have been "all over the map" in the past increasingly becoming focused and valuable to both IT enterprises and IT specialists.
Schafer said CIOs and their employees look at performance metrics as a positive, because both parties want to know what the employees can bring to the enterprise. IT specialists with targeted expertise--particularly in security, application development, and networking--are in great demand, she said.
META Group analysts said IT organizations will be challenged to devise new strategies to keep turnover from exceeding a 4 to 6 percent rate. Schafer cited the obvious strategy of utilizing telecommuting as one increasingly popular retention tactic, and she indicated that job-sharing is another perk that is gaining traction in IT organizations.
"Companies are becoming more flexible about job-sharing," she said. "With so many IT people resident on-site, we'll be seeing more of these alternate-work arrangements in the future."
Schafer was asked what impact the outsourcing phenomenon will have on IT specialists and their salaries.
While outsourcing has an impact, she believes talk of its impact has been overblown. Schafer cited a recent META Group outsourcing study, which found that 81 percent of some 600 polled IT enterprises don't engage in outsourcing at all.
She pointed to the value of IT specialists with "balanced capabilities"--having a strong technical expertise combined with managerial skills. She said: "These skills aren't going to be outsourced--ever."
Voip Conferencing White Paper
Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what VoIP is and why it is fast becoming the audio conferencing technology of choice. You’ll also learn:
- Drawbacks...

NOTE: Offer valid for U.S., U.S. possessions, & Canada only.