So says a new study measuring "Web rage," or violence caused by Internet-related frustration, performed by U.K.-based polling firm Market & Opinion Research International. The poll found that more than half of all Internet users experience Net frustration on a weekly basis, and one out of 10 users deal with it daily.
But there may be more to Web rage than just aggravating downloads, says Mark Gorkin, an expert on workplace stress and operator of StressDoc.com. "I think this is a sign more of the transitory and vulnerable nature of the workplace today and the sense that people are feeling like they're just pawns," he says. "This is how the anger gets worked out, through attacking computers or even other workers." Gorkin says management needs to work harder to repair frazzled nerves and rebuild worker confidence. In the meantime, raging Web surfers should take some time away from the keyboard. "Don't shortchange yourself when it comes to physical exercise," he says. "If you're feeling that stressed, get away, walk around for a while."
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. How can you...

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