Capgemini this week will begin offering the premier edition of the suite -- including word processing, spread-sheets, customizable home pages, e-mail, chat, and calendar apps -- to its desktop outsourcing customers. Google will host the apps from its data centers, and Capgemini will support them, charging additional fees for services such as deployment, integration, help-desk support, software and hardware provisioning, and security monitoring and software.
Capgemini says it's not looking to transition its outsourcing customers from Microsoft Office to Google Apps, and the two may be complementary. But if a business tries to put the kibosh on Google Apps, employees will go underground and use the suite in ways it shouldn't be used, Jones said. "In pharmaceuticals, for example, you don't want to use this for exchanging information on clinical trials, because the data is in the cloud," he said.
Capgemini offers multilingual desktop support services from 17 cities worldwide, from Kansas City to Krakow to Mumbai. Google already has some big names using the suite -- Procter & Gamble, General Electric, and L'Oreal among them.
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