Just 6% of the 1,100 online shoppers JPMorgan surveyed had used Google Checkout, compared with 42% who had used PayPal. The report suggests Google's typically meticulous attention to the user experience misfired for Google Checkout: 65% of online shoppers using credit cards and 44% using PayPal report Good or Very Good service experiences, while only 19% using Google Checkout did.
The report isn't all bad news for Google. JPMorgan found Google Checkout users are younger and more affluent than PayPal users, a statistic potentially more appealing to online merchants.
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